Returns, Warranties, & Claims

Please review our general conditions of sale before placing an order.

Returns

We hope you love what you receive, but if something’s not quite right, you may request a refund of a purchase made through the website www.alulawearwild.com, within a maximum period of fourteen (14) calendar days from delivery of the item.

To be eligible, the item must be returned in its original condition, unused, and in its complete original packaging. Returns not meeting these standards will receive a partial refund.

To start a return, you can contact us at alulawearwild@gmail.com. If your return is accepted, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping is at your own cost. For international returns, please mark the customs declaration as "return of goods, no commercial value" and reference your order number. Doing so avoids customs charges being applied to your return. If Alula is required to pay customs charges upon completion of the return because of an incomplete or incorrect customs declaration, the cost of the charges paid by Alula will be deducted from your refund.

You have two shipping return options:

Ship it yourself: Arrange the return with a courier of your choice. We recommend a tracked service, Alula isn't responsible for packages lost or delayed before they reach us.
Let us arrange it: We'll send you a prepaid return label. The cost of the label, plus any customs or import charges we incur on the returned parcel, is deducted from your refund. We'll show you the estimated deduction before you ship.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at alulawearwild@gmail.com.

Please email us at alulawearwild@gmail.com before ordering with any questions about length, sizing, or how a piece sits. We would love to answer your questions and help you choose the right piece. We aim to respond within two (2) business days.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Warranty

Customers are entitled to a limited one (1) year warranty from the purchase date.

If a product fails due to a manufacturing defect in materials and/or workmanship, we will either repair the product without charge, replace the product (as long as the same exact item is still available), or credit the product at our discretion.

Warranty Exclusions

At Alula, each piece is handcrafted with care, resulting in unique, one-of-a-kind jewelry made entirely by hand. Every piece is handmade in small batches, so slight variation in color, shape, or size is natural and not a defect. These features are not considered defects and are not grounds for a warranty claim.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, product modifications, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for shipping.

Warranty Claims

To file a warranty claim, email us at alulawearwild@gmail.com with the following information:

Date of purchase
Order Number
Photo(s) of Defect
Description of Defect

Other Claims

Damaged Item

If you notice any damage to the purchased item at the time of delivery, please contact us immediately via our email alulawearwild@gmail.com with the following information:

Order Number
Photo(s) of the Damage
Description of the Damage

After two (2) business days from delivery of the product, no claims related to damage from transportation will be accepted. If the claim is approved, we'll send a replacement free of charge, or issue store credit if the piece is no longer available.